Some banks may also include their private banking business (i.e.
The retail and commercial banks have played a or thesis writing.
Speaking about distribution, I must say that banking services and products are very complex by their structure and variety, and what is the most important thing in selling banking products- is persuasion of the customer that s/he will definitely benefit and gain profit while using the proposed product. Interesting point is that the value of benefits that can be derived from using service depend mostly on the knowledge, capability and the level of customer participation, as production and consumption of the particular service or product are very much connected. Personal interaction between the bank and the customer is obviously not the only means of reaching clients, but still it remains obligatory and the most relevant alternative.
research paper on service quality in banking The Guardian
Then comes price, as it is an essential part of evaluating and effective selling of banking products. The price should be set on such level that current customers were satisfies and new ones were attracted. Banks should be very careful while setting prices and determining price policies, as mistakes or underestimated price policies can cause customers to shift to other rival banks, which offer the same services, but with lower prices.
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So, banks are financial institutions, which are the payment agents to their customers, as well as money lenders and borrowers. Bank economic functions are: credit intermediation, money issue, payments settlement and netting, credit quality improvement, which comes from diversification of the assets and capital of the bank that allows setting the buffer to absorb bank losses, and maturity transformation. There are such divisions in most banks, as corporate, SME, retail and treasury, and there are also such supporting verticals, as operations support, information technologies, controlling, accounts, security and others.
Thesis On Customer Satisfaction In Banking Industry
More than 15 years of experience from investment banking and entrepreneurship globally. Adalsteinn has lead and participated in over 150 transactions worldwide throughout his career, specializing in technology related businesses. He has been a sell side and buy side advisor on numerous landmark transactions and has also raised capital from world renowned investors in Europe and the United States. He has been leading and closing transactions since he was 19 years old, the first international one an electronic X-ray software company sold to the late Kodak in the US. Adalsteinn is the founder of Beringer Finance and is the owner of the merged company of Beringer Finance and Fondsfinans along with the Norwegian family Must.